Constantinople delivers a recent era of AI-native banking. Constantinople provides banks with a fully-managed software and AI operational platform, which brings together customer experience, product, data, operations, compliance and infrastructure in a single platform.

Constantinople’s AI-native platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with AI at scale. By removing the operational complexity of banking, Constantinople enables our client banks to focus on their customers and the business of banking.

The Role

You will own production issues on a live banking platform, end to end. When an incident lands with you, you find the root cause in the code, the data, or the infrastructure. Then you fix it, or you work with our senior engineers to ship the fix.

You will work across the full platform: payments, lending, deposits, the core ledger, and the services that connect them. Few roles give you this breadth this early in your career.

You will also use AI tools every day to diagnose issues, trace problems across services,



and draft fixes. Over time, you will help us build the automation that takes over routine work. The goal is a support function that runs itself, and you will help design it.

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What you will do

• Own Medium and Low impact incidents from assignment through to resolution, within agreed SLAs.

• Investigate issues across services, logs, databases, and code to find the true root cause.

• Write fixes where you can. Work with the Change team when a significant hotfix is required.

• Raise problem records for residual impact and recurring incidents. Drive the investigation through to a permanent fix.

• Coordinate Post Incident Reviews for Critical and High priority incidents, with the Engineering Managers who author them.

• Convert PIR and investigation actions into tracked problem tickets in Helix, and follow them through to closure.

• Use AI coding and analysis tools to diagnose

📌 Software Engineer, Production (Bengaluru)
🏢 Constantinople
📍 Bengaluru