Job Responsibilities
• Serve as offshore lead for load testing and test tool operational support activities.
• Provide technical support for certification, regression, performance, and service validation activities utilizing AT&T-approved; testing platforms.
• Ensure load generation, traffic simulation, performance testing, and automation platforms are available, configured, and operational to support testing demands.
• Perform troubleshooting, triage, and resolution of tool, setting, infrastructure, and platform issues impacting testing activities.
• Coordinate with testing teams, NF owners, project teams, vendors, lab operations, automation teams, and onshore counterparts to resolve support requests and operational issues.
• Support onboarding, enablement, and adoption of testing tools, automation platforms, and operational processes.
• Monitor tool health, platform performance, capacity utilization, and operational readiness across lab and production environments.
• Manage and prioritize support requests, incidents, defects,



and enhancement activities to ensure timely resolution and service continuity.
• Support software upgrades, patching, deployment, maintenance, and lifecycle management of testing platforms and associated infrastructure.
• Ensure operational procedures, documentation, knowledge articles, and support processes remain current, accurate, and effective.
• Drive automation-first operational practices and identify opportunities to improve efficiency through automation and self-service capabilities.
• Provide status reporting, operational metrics, risk assessments, and escalation management to leadership and stakeholders.
• Support 24x7 operations through follow-the-sun coordination and structured handoffs across three global regions: US, Europe, and India.
• Partner with vendors and internal engineering teams to resolve complex technical issues and improve platform reliability, scalability, and performance.
• Support capacity planning, benchmarki

📌 Specialist System Engineering (Bengaluru)
🏢 At&T
📍 Bengaluru