We are seeking a motivated and dynamic Team Lead for our Customer Support department in the International BPO sector. The ideal candidate will be responsible for overseeing a team of customer support representatives, ensuring that they deliver exceptional service to our clients. This role requires strong leadership skills, a passion for customer service, and the ability to manage a team effectively in a quick-paced environment.

Key Responsibilities:
- Lead and manage a team of customer support agents, providing guidance and support to ensure high performance.
- Monitor team performance and provide feedback to improve service quality and efficiency.
- Handle escalated customer inquiries and resolve issues in a timely manner.
- Develop and implement training programs for new hires and ongoing training for existing staff.
- Collaborate with other departments to enhance customer experience and streamline processes.




- Prepare reports on team performance and customer feedback for management review.

Required Skills:
- Proven experience in a team lead or supervisory role within a customer support environment.
- Strong understanding of the international voice process and inbound call handling.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire a team to achieve targets.
- Proficient in using customer support software and tools.

If you are passionate about customer service and have the skills to lead a team effectively, we encourage you to apply for this exciting opportunity. Join us in delivering outstanding support to our international clients and making a difference in their experience with our company.

📌 Team Lead - Customer Support (Hyderabad)
🏢 Hucon Solutions India Pvt.Ltd
📍 Hyderabad