We are seeking a motivated and agile Team Lead for our Customer Support department in the International BPO sector. The ideal candidate will be responsible for overseeing a team of customer support representatives, ensuring that they deliver exceptional service to our clients in the international voice process and banking process domains. This role requires strong leadership skills, a customer-centric approach, and the ability to manage and motivate a team effectively.

Key Responsibilities:
- Lead and manage a team of customer support agents, providing guidance and support to ensure high performance.
- Monitor team performance metrics and implement strategies for improvement.
- Conduct regular training sessions to enhance team skills and knowledge in customer support best practices.
- Handle escalated customer inquiries and resolve issues in a timely manner.




- Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
- Prepare and present performance reports to management, highlighting team achievements and areas for improvement.

Required Skills:
- Proven experience in a team lead role within the customer support or BPO industry.
- Strong understanding of international voice processes and banking processes.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Proficient in using customer support software and tools.

If you are passionate about customer service and have the skills to lead a team to success, we encourage you to apply for this exciting opportunity.

📌 Team Lead - Customer Support (Hyderabad)
🏢 Hucon Solutions India Pvt.Ltd
📍 Hyderabad