We are seeking an experienced International Operations Team Leader to oversee our customer support operations in Maharashtra. The ideal candidate will have a strong background in managing teams within the international BPO sector, focusing on inbound customer interactions through various channels including voice, email, and chat. As a Team Leader, you will be responsible for ensuring high levels of customer satisfaction while effectively managing team performance and operational metrics.

Key Responsibilities:
- Lead and motivate a team of customer support agents to achieve performance targets and maintain high service standards.
- Monitor team performance metrics, including attrition and shrinkage, and implement strategies to improve efficiency and effectiveness.
- Develop and maintain operational processes to enhance customer experience and streamline workflows.
- Provide coaching and feedback to team members to foster professional growth and development.




- Collaborate with other departments to ensure seamless service delivery and address any operational challenges.
- Analyze customer feedback and operational data to identify trends and areas for improvement.

Required Skills:
- Proven experience in a team leader role within international operations or customer support.
- Robust understanding of inbound customer service processes and metrics.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with customers and team members.
- Ability to analyze data and make informed decisions to drive team performance.
- Familiarity with BPO operations and best practices in managing attrition and shrinkage.

If you are a dynamic leader with a passion for customer service and a track record of success in managing teams, we encourage you to apply for this exciting opportunity.

📌 International Operations Team Leader (Navi Mumbai)
🏢 Conviction
📍 Navi Mumbai