We are seeking a dedicated and experienced Customer Support Team Lead to join our dynamic team in Maharashtra. The ideal candidate will have a strong background in customer support, particularly in voice communication, and will be responsible for leading a team of customer support representatives to ensure the highest level of service is provided to our clients.

As a Customer Support Team Lead, you will oversee daily operations, manage team performance, and implement strategies to enhance customer satisfaction. You will be responsible for training and mentoring team members, ensuring they have the necessary skills and knowledge to effectively assist customers. Additionally, you will handle escalated customer issues, providing solutions and support to both customers and team members.

Key responsibilities include:
- Leading and managing a team of customer support representatives.
- Monitoring team performance and providing feedback to improve service quality.
- Developing and implementing training programs for current and existing team members.




- Handling escalated customer inquiries and resolving complex issues.
- Analyzing customer feedback and implementing improvements to enhance service delivery.
- Collaborating with other departments to ensure a seamless customer experience.

The successful candidate will possess strong leadership skills, excellent communication abilities, and a passion for customer service. You should be able to work in a fast-paced environment and adapt to changing priorities. If you are looking for an opportunity to lead a team and make a significant impact on customer satisfaction, we encourage you to apply.

Required skills include:
- Proven experience in a customer support role, with a focus on voice communication.
- Strong leadership and team management skills.
- Excellent problem-solving abilities and a customer-centric mindset.
- Ability to analyze data and implement effective strategies.
- Strong communication skills, both verbal and written.

📌 Customer Support Team Lead (Pune)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Pune