We are seeking an experienced International Operations Team Leader to oversee our customer support operations in Maharashtra. The ideal candidate will have a strong background in managing teams within the international BPO sector, focusing on inbound customer interactions through various channels including voice, email, and chat. As a Team Leader, you will be responsible for ensuring high levels of customer satisfaction while effectively managing team performance and operational metrics.

Key Responsibilities:
- Lead and manage a team of customer support representatives, providing guidance and support to ensure they meet performance targets.
- Monitor and analyze team performance metrics, including attrition and shrinkage, to identify areas for improvement.
- Develop and implement strategies to enhance customer experience and operational efficiency.
- Conduct regular training sessions and performance reviews to foster team development and engagement.




- Collaborate with other departments to ensure seamless operations and address any customer issues promptly.
- Stay updated on industry trends and best practices to continuously improve service delivery.

Required Skills:
- Proven experience as a team leader in an international operations or customer support environment.
- Solid understanding of inbound customer service processes and metrics.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Proficient in managing team dynamics and fostering a positive work environment.

If you are a motivated leader with a passion for customer service and operational excellence, we encourage you to apply for this exciting opportunity.

📌 International Operations Team Leader (Navi Mumbai)
🏢 Conviction
📍 Navi Mumbai