We are seeking a dedicated and experienced Customer Service Team Leader to join our energetic team in Maharashtra. The ideal candidate will have a strong background in customer service and team management, with a focus on delivering exceptional service to our international clients. As a Customer Service Team Leader, you will be responsible for overseeing a team of customer service representatives, ensuring that they are equipped to handle inquiries and resolve issues effectively.

Key Responsibilities:
- Lead and manage a team of customer service agents, providing guidance and support to ensure high performance.
- Monitor team performance metrics and implement strategies for improvement.
- Conduct regular training sessions to enhance team skills and knowledge in customer service best practices.
- Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.




- Collaborate with other departments to improve service delivery and customer satisfaction.
- Prepare reports on team performance and customer feedback for management review.

Required Skills:
- Proven experience in a customer service role, with a focus on team leadership.
- Solid communication skills, both verbal and written, particularly in an international voice context.
- Ability to motivate and inspire a team to achieve targets and deliver exceptional service.
- Excellent problem-solving skills and the ability to handle difficult situations with professionalism.
- Familiarity with customer service software and tools is a plus.

If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting opportunity.

📌 Customer Service Team Leader (Pune)
🏢 Click1 Consulting Services
📍 Pune