We are seeking an experienced International Operations Team Leader to oversee our customer support operations in Maharashtra. The ideal candidate will have a strong background in managing teams within the international BPO sector, focusing on inbound customer interactions through various channels including voice, email, and chat. As a Team Leader, you will be responsible for ensuring that our customer support team delivers exceptional service to our international clients, while also driving performance and efficiency within the team.

Key Responsibilities:
- Lead and manage a team of customer support representatives, providing guidance and support to ensure high levels of performance and customer satisfaction.
- Develop and implement strategies to improve team performance and operational efficiency.
- Monitor team performance metrics and provide regular feedback to team members.
- Handle escalated customer inquiries and resolve complex issues in a timely manner.




- Collaborate with other departments to ensure seamless operations and customer experience.
- Conduct regular training sessions to enhance team skills and knowledge.
- Stay updated on industry trends and best practices in customer support and international operations.

Required Skills:
- Proven experience as a team leader in an international BPO environment.
- Strong understanding of customer support processes and best practices.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire a team to achieve targets.
- Proficient in managing multiple tasks and priorities in a fast-paced workplace.
- Familiarity with various customer support tools and technologies.

If you are a dynamic leader with a passion for customer service and a track record of success in international operations, we would love to hear from you.

📌 International Operations Team Leader (Navi Mumbai)
🏢 Conviction
📍 Navi Mumbai