We are seeking a dedicated and skilled Voice Process Executive to join our dynamic team in Haryana or Maharashtra. The ideal candidate will have a solid background in customer service and support, particularly within the international BPO sector. This role is crucial for providing exceptional service to our clients, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities:
- Handle inbound and outbound calls related to customer inquiries, complaints, and support requests.
- Provide accurate information regarding products and services, particularly in the areas of US mortgage and healthcare.
- Maintain a high level of customer satisfaction by resolving issues promptly and effectively.
- Document all interactions with customers in the system to ensure accurate records and follow-up.
- Collaborate with team members to improve processes and enhance customer experience.




- Stay updated on product knowledge and industry trends to provide informed support.

Required Skills:
- Proven experience in an international BPO or call center environment, specifically in voice processes.
- Strong communication skills, both verbal and written, with a focus on customer care.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Familiarity with US mortgage and healthcare processes is a plus.
- Excellent problem-solving skills and a customer-oriented mindset.

If you are passionate about delivering outstanding customer service and have the required experience, we encourage you to apply for this exciting opportunity to grow your career in the BPO industry.

📌 Voice Process Executive (Gurugram)
🏢 Impetus Career Consultants Private
📍 Gurugram