We are seeking a dedicated and experienced Team Lead - Customer Support to join our dynamic team in Karnataka. The ideal candidate will have a strong background in managing customer support operations within an international call center environment. As a Team Lead, you will be responsible for overseeing a team of customer support representatives, ensuring that they deliver exceptional service to our clients and customers.

Key Responsibilities:
- Lead and manage a team of customer support agents, providing guidance, training, and support to ensure high performance and job satisfaction.
- Monitor team performance metrics and implement strategies to improve service quality and efficiency.
- Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction.
- Collaborate with other departments to enhance the overall customer experience and streamline processes.




- Conduct regular team meetings to communicate updates, share best practices, and foster a positive team environment.
- Prepare and present reports on team performance, customer feedback, and operational challenges to senior management.

Required Skills:
- Proven experience in customer support, preferably in an international call center or BPO setting.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions to improve team performance.
- Proficiency in using customer support software and tools.

If you are passionate about customer service and have the experience to lead a team effectively, we encourage you to apply for this exciting prospect.

📌 Team Lead - Customer Support (Bengaluru)
🏢 Click1 Consulting Services
📍 Bengaluru