We are seeking an experienced International Voice Operations Manager to lead our voice process operations in Maharashtra. The ideal candidate will have a strong background in managing international voice operations, ensuring high-quality service delivery, and optimizing operational efficiency. As a key member of our management team, you will be responsible for overseeing the daily operations of our voice process, managing a team of professionals, and driving performance improvements.

Key Responsibilities:
- Lead and manage the international voice operations team, ensuring adherence to service level agreements and quality standards.
- Develop and implement operational strategies to enhance efficiency and customer satisfaction.
- Monitor key performance indicators (KPIs) and prepare reports for senior management.
- Collaborate with cross-functional teams to align operations with business objectives.




- Conduct regular training and development sessions for team members to enhance their skills and performance.
- Address and resolve any operational issues that arise, ensuring minimal disruption to service delivery.

Required Skills:
- Proven experience in managing international voice operations.
- Robust leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Familiarity with industry best practices in voice operations.

If you are a results-driven professional with a passion for operational excellence and team leadership, we encourage you to apply for this exciting opportunity.

📌 International Voice Operations Manager (Pune)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Pune