We are seeking a dedicated and skilled Customer Service Representative to join our team in Maharashtra. The ideal candidate will have a strong background in the international voice process and customer support, with a focus on delivering exceptional service to our clients. As a Customer Service Representative, you will be responsible for handling inbound calls, addressing customer inquiries, and providing solutions to enhance customer satisfaction.

Key Responsibilities:
- Manage incoming calls and customer inquiries in a professional manner.
- Provide accurate information regarding products and services.
- Resolve customer complaints and issues effectively and efficiently.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and customer experience.




- Stay updated on product knowledge and company policies to provide the best support.

Required Skills:
- Proven experience in an international voice process or BPO environment.
- Robust communication skills, both verbal and written.
- Ability to handle high call volumes and work under pressure.
- Excellent problem-solving skills and attention to detail.
- Proficiency in customer service software and tools.

If you are passionate about customer service and have the required experience, we encourage you to apply for this exciting opportunity to be part of our dynamic team.

📌 Customer Service Representative (Pune)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Pune