We are seeking a dedicated and experienced Customer Support Team Lead to join our dynamic team in Maharashtra. The ideal candidate will have a robust background in customer support, particularly in managing inbound voice calls. As a Team Lead, you will be responsible for overseeing the daily operations of the customer support team, ensuring that all customer inquiries are handled efficiently and effectively.

Key Responsibilities:
- Lead and mentor a team of customer support representatives, providing guidance and support to enhance their performance.
- Monitor team performance metrics and implement strategies to improve service quality and customer satisfaction.
- Handle escalated customer issues and provide solutions in a timely manner.
- Collaborate with other departments to ensure a seamless customer experience.




- Conduct regular training sessions to keep the team updated on product knowledge and customer service best practices.
- Prepare reports on team performance and present findings to management.

Required Skills:
- Proven experience in a customer support role, with a focus on inbound voice calls.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze performance metrics and implement improvements.
- Proficient in using customer support software and tools.

If you are passionate about customer service and have the experience to lead a team effectively, we encourage you to apply for this exciting opportunity.

📌 Customer Support Team Lead (Pune)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Pune