We are seeking a highly motivated and experienced Team Leader for our International Voice Process team. The ideal candidate will have a strong background in customer support within the BPO sector, specifically in managing inbound and outbound voice processes. As a Team Leader, you will be responsible for overseeing daily operations, ensuring that the team meets performance targets, and providing exceptional service to our international clients.

Key Responsibilities:
- Lead and manage a team of customer support representatives, providing guidance and support to ensure high levels of performance and customer satisfaction.
- Monitor team performance metrics and implement strategies for improvement.
- Conduct regular team meetings to communicate updates, share best practices, and foster a positive team environment.
- Handle escalated customer issues and provide effective resolutions.
- Collaborate with other departments to enhance service delivery and operational efficiency.
- Train and mentor new team members,



ensuring they are equipped with the necessary skills and knowledge.
- Prepare and present performance reports to management, highlighting achievements and areas for development.

Required Skills:
- Proven experience in a Team Leader role within an international voice process setting.
- Strong understanding of BPO operations and customer support best practices.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire a team to achieve targets.
- Strong problem-solving skills and the ability to handle challenging situations effectively.
- Proficiency in using customer support software and tools.

If you are a dynamic leader with a passion for customer service and a track record of success in the BPO industry, we encourage you to apply for this exciting opportunity to lead our International Voice Process team.

📌 Team Leader - International Voice Process (Pune)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Pune