We are seeking a dedicated and skilled Customer Service Representative to join our team in Maharashtra. The ideal candidate will have a strong background in international voice processes and experience in the BPO sector. This role is crucial for providing exceptional customer support and ensuring a positive experience for our clients.

Key Responsibilities:
- Handle inbound and outbound calls efficiently, addressing customer inquiries and resolving issues promptly.
- Provide accurate information regarding products and services to customers.
- Maintain a high level of professionalism and empathy while interacting with customers.
- Document customer interactions and feedback in the system for future reference.
- Collaborate with team members to improve service delivery and customer satisfaction.




- Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills:
- Proven experience in customer service, particularly in an international BPO workplace.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Ability to handle high call volumes and manage customer expectations effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Familiarity with CRM systems and customer service software is a plus.

If you are passionate about customer service and have the required experience, we encourage you to apply for this exciting opportunity to be part of our dynamic team.

📌 Customer Service Representative (Pune)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Pune