Job Description:

MID SHIFT :: 3PM to 12AM IST

Key Responsibilities
Operations Management
• Supervise the day-to-day activities of the Charges team to ensure productivity, accuracy, and turnaround time (TAT) goals are achieved.
• Monitor charge entry, claim generation, and work queues to ensure timely claim submission.
• Review operational metrics and implement action plans to improve performance.
• Ensure compliance with payer guidelines, client requirements, and organizational SOPs.
• Conduct regular quality audits and identify process improvement opportunities.
• Prepare and present daily, weekly, and monthly operational reports.

Customer Interaction & Relationship Management
• Act as the primary operational point of contact for assigned clients.
• Conduct regular client meetings to review operational performance, discuss concerns, and provide updates.
• Build and maintain strong customer relationships through proactive communication.
• Resolve client escalations by coordinating with internal stakeholders and providing timely resolutions.




• Identify opportunities to improve client satisfaction and operational efficiency.

Customer Onboarding
• Lead the operational onboarding of recent customers and practices.
• Coordinate with Configuration, Credentialing, IT, Eligibility, Claims, AR, and other internal teams to ensure a smooth transition.
• Develop and maintain onboarding plans, implementation timelines, and go-live checklists.
• Validate workflows, billing guidelines, payer configurations, and documentation before production go-live.
• Conduct onboarding calls, process walkthroughs, and user training sessions where required.
• Ensure all onboarding milestones are completed within agreed timelines.

Team Leadership
• Lead, mentor, and coach team members to achieve individual and team objectives.
• Conduct regular performance reviews, feedback sessions, and skill development activities.
• Assist in recruitment, onboarding, and training of new team members.
• Promo

📌 Supervisor, RCMS (Vadodara)
🏢 Qualifacts
📍 Vadodara