Insurance Operations
Gurugram Location
Senior Analyst – Insurance Services (Grade B2)
What can you expect:
• Excellent exposure to complex & diverse insurance handling work.
• Opportunity to enhance insurance knowledge and understanding & build on client management skills.
• As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role.
• Within the first 30 days, we expect you to gain valuable understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the work processing with limited support
What is in it for you?
• Holidays (As Per the location – the final decision will depend on business requirements at that time)
• Shared Transport (Provided the address falls in accepted service zone)
We will count on you to:
• Process and self-Management:
• Contribute to achieving Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
• Adheres to Company policies and is always complying.
• Maintains performance standards.
• Updates reports based on predefined templates on a regular basis to ensure accurate entry
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation
• Completing all training related activities when assigned
• Cognizant of completing all assigned activities within the stipulated time
• Ensuring all production targets are met in training
• Ensuring all production targets are met in BAU (Post training)
• Ensuring all Quality targets are met in training
• Ensuring all quality targets are met in BAU (Post training)
• Communicate status of work, any issues with team managers and manager on time
• Schedule adherence is a must
• No unplanned leaves
• Ready to work in below shifts:• 6.30AM