Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years.
Whether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol.
Job Description
About the team:
The Customer Quality Advisor ensures that customer quality requirements, change communications, and compliance commitments are translated into robust, consistent, and customer‑trusted processes across the organization.
The role acts as the central authority and credible customer interface for Customer Specific Requirements (CSR), Change Management Communication (CMC), and related quality topics, balancing customer expectations with regulatory, legal,
and operational feasibility.
By providing governance, expert guidance, and enablement, the role safeguards customer satisfaction, audit readiness, and license to operate, while enabling the business to manage change, complexity, and growth in a structured and sustainable way.
Key tasks:
Process & Tool Governance
• Own and govern Customer Quality tools and global CSR/CMC processes.
• Define standards, manage enhancements, monitor KPIs, and drive continuous improvement.
• Lead global deployment, stakeholder engagement, and training.
Customer Specific Requirements (CSR)
• Act as the CSR Subject Matter Expert.
• Interpret, assess, and implement customer requirements.
• Lead compliance assessments, maintain compliance matrices, and resolve gaps with business stakeholders.
• Drive organizational capability through coaching and training.
Customer Change Management (CMC)
• Own customer change commu
📌 Customer Quality Advisor (Pune)
🏢 Castrol
📍 Pune