Associate Nutritionist – Customer Experience at Mamalife
Company: Mamalife (www.mamalife.in)
Location: Gurgaon (Work from Office)
Experience: Fresher / 0–2 Years
Salary: ₹20,000–₹25,000 per month
Working Days: 6 Days a Week
About Mamalife: Mamalife is a fast-growing D2C nutrition and wellness brand dedicated to supporting mothers through their postpartum journey. We develop nutrition products designed around the everyday needs of new mothers, including lactation, recovery, and overall wellness.
We're looking for an enthusiastic and empathetic Associate Nutritionist who enjoys interacting with customers and wants to build a career in nutrition, wellness, and customer experience.
Key Responsibilities:
Customer Consultation & Nutrition Guidance
• Speak with new and existing customers to understand their nutritional needs and concerns.
• Provide basic nutrition and product-related guidance to pregnant and postpartum mothers within approved protocols.
• Explain Mamalife products, their ingredients, advantages, and recommended usage.
• Help customers select suitable products based on their requirements and escalate medical concerns to qualified professionals.
Order Confirmation Calls
• Make outbound calls to customers to confirm orders and verify delivery details.
• Answer product-related questions before dispatch.
• Help reduce order cancellations and RTO (Return to Origin) through proactive customer communication.
Customer Feedback & Follow-up Calls
• Call customers after purchase to collect feedback about their experience.
• Understand product satisfaction, usage patterns, and customer concerns.
• Encourage repeat purchases by following up with customers and helping them maintain their nutrition routines.
• Record customer feedback and share insights with the internal team.
Customer Relationship Management
• Maintain accurate customer records and call updates.
• Handle customer queries professionally over calls and WhatsApp.
• Coordinate with the operations and cus