Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy perks, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Design, develop, and deploy voice/chat bots using AWS (Amazon Lex, Lambda, Connect)
• Test Driven Automation using CI/CD pipelines. Ability to automate testing using tools like Cyara
• Build and manage conversation flows (intents, slots, utterances) for voice interactions
• Integrate bots with APIs, backend systems, and databases for dynamic responses
• Understands LLM different models and has an understanding of evals framework
• Optimize bot performance, accuracy,



and user experience using analytics and monitoring (CloudWatch)
• Implement NLU/NLP logic and support multi-turn conversational flows
• Collaborate with product, UX, and engineering teams to deliver scalable solutions
• Support testing, debugging, deployment, and continuous improvements of voice bots
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications

• Must have fulltime graduation degree
• 5+ years of software engineering experience with hands-on AWS development
• Solid experience in Amazon Lex, AWS Lambda, API Gateway, and integrations
• Experience building IVR / voice bots / conversational AI solutions
• Knowledge of CI/CD, logging, monitoring, and cloud best practices
• Good understanding of NLP/NLU, intent modeling, and conve

📌 Software Engineering Lead (Bengaluru)
🏢 Optum India
📍 Bengaluru