Role Summary

• Entry-level role supporting day-to-day IAM operations at Providence.

• Focus on access management, ticket handling, and learning IAM processes and tools.

Key Responsibilities

• Handle access requests, provisioning, and deprovisioning activities.

• Support Joiner–Mover–Leaver (JML) operations as per defined processes.

• Monitor and manage IAM tickets (incidents, service requests) via ServiceNow or similar tools.

• Perform user account management in systems like Active Directory / SailPoint.

• Assist in access reviews and certification campaigns.

• Support identity lifecycle processes and ensure timely access revocation.

• Perform basic troubleshooting and escalate issues when required.

• Maintain and update SOPs, runbooks, and operational documentation.

• Ensure adherence to IAM policies, SLAs, and audit requirements.





Required Skills & Qualifications

• 0–2 years of experience in IT / support / service desk / IAM operations.

• Basic understanding of:

• User access management and provisioning

• IAM concepts (authentication, authorization, RBAC)

• Familiarity with:

• Active Directory / Azure AD (Entra ID)

• Ticketing tools (ServiceNow or equivalent)

• Strong attention to detail and process adherence.

Preferred / Nice to Have

• Exposure to IAM tools (SailPoint, CyberArk, etc.).

• Understanding of JML processes and access lifecycle.

• Awareness of compliance / audit requirements (SOC, ISO, HIPAA).

• Positive communication and collaboration skills.

📌 IAM Operations Analyst 1 (Hyderabad)
🏢 PROVIDENCE GLOBAL CENTER
📍 Hyderabad