Skill required: Order Management - Order Management
Designation: Sales Operations Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global qualified services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The Trainer will build role readiness and sustained proficiency for the GCC Customer Service team supporting B2B or Small Business sellers. The role will translate operational processes across order management,



product and pricing support, deductions, customer queries, escalations, and ticket workflow into structured learning journeys.

• The incumbent will own training-needs analysis, curriculum development, facilitation, certification, nesting support, refresher learning, and training effectiveness reporting, while partnering with operations, quality, SMEs, and onshore stakeholders to keep learning content accurate and business-relevant.
• Demonstrated capability in needs analysis, curriculum development, facilitation, assessment, certification

• Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing.
• In

📌 Sales Operations Specialist (Bengaluru)
🏢 Accenture
📍 Bengaluru