A fast-scaling e-commerce enablement firm empowering brands to streamline omni-channel operations across marketplaces, D2C sites, and logistics networks. We specialize in end-to-end order fulfillment, inventory synchronization, and returns automation—helping clients scale without operational friction.
Role & Responsibilities
• Manage daily order processing, dispatch scheduling, and shipment tracking via Unicommerce dashboard.
• Resolve seller & buyer queries related to order status, cancellations, and shipping delays within SLA.
• Reconcile inventory across multiple warehouses and marketplaces to prevent stockouts or overselling.
• Coordinate with logistics partners to ensure timely pickup, labeling, and manifest generation.
• Generate daily performance reports (fulfillment rate, TAT, return reason codes) for ops leads.
• Flag process bottlenecks or system issues to tech and product teams for resolution.
Skills & Qualifications
• Must-Have
• Unicommerce
• Order Management Systems
• Inventory Reconciliation
• Marketplace Operations
• Logistics Coordination
• MS Excel
• SLA Management
• Dispatch Management
• Preferred
• Flipkart Seller Center
• Amazon Seller Central
• Shopify Orders
Benefits & Culture Highlights
• Performance-linked incentives + festival bonuses
• In office collaborative workspace with free snacks & tea
• Opportunities to transition into senior ops or tech-ops roles