Collections AnalystCollections Analyst
Location: Bangalore / Delhi
About the Role
Join our global Finance team as a Collections Analyst and play a key role in managing customer accounts across the APAC region. You will work closely with customers and internal stakeholders to ensure timely payments, resolve invoice-related queries, improve cash flow, and deliver an excellent customer experience.
What You'll Be Doing
• Manage a portfolio of customer accounts across the APAC region.
• Conduct collection activities through phone and email communication.
• Reconcile customer accounts and resolve payment discrepancies.
• Research and follow up on outstanding invoices and unallocated cash.
• Apply customer payments accurately within SAP.
• Provide customers with invoice copies, statements, and payment-related information.
• Partner with internal teams to resolve issues and improve collection performance.
• Contribute to process improvement initiatives and support team goals.
What We're Looking For
• Experience in Collections, Accounts Receivable, Order-to-Cash,
or a similar Finance role.
• Experience using SAP HANA, Salesforce, or other ERP systems.
• Strong communication and stakeholder management skills.
• Ability to negotiate professionally and handle customer conversations effectively.
• Analytical mindset with robust problem-solving skills.
• Positive attitude, ownership mindset, and willingness to collaborate across teams.
Success in This Role
You'll thrive in this role if you:
• Take ownership of your customer portfolio.
• Build strong relationships with customers and stakeholders.
• Adapt quickly to changing priorities.
• Enjoy solving problems and improving processes.
• Work effectively as part of a global team.
Why Join Us?
• Be part of a diverse, international Finance team spanning India, Singapore, Australia, and Shanghai.
• Gain exposure to global customers and APAC markets.
• Work in a collaborative environment that values teamwork, learning, an