It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Job Description
About the team
The CRM & Industry Workflows (CRM&I;) engineering organisation builds the products behind ServiceNow's CRM vision: Workplace Service Delivery, Customer Service Management, Field Service Management, Sales & Order Management, and the shared CRM Foundation. Our teams operate from IDC, AMS, and EMEA,
and our work spans foundational platform capabilities to the agentic experiences that define how enterprises serve their employees and customers.
AI is not a layer we are adding on top. It is the current baseline. We are rewriting how products are built, how engineers work, and what "done" means.
The role
As a Senior Software Engineer in the Workplace engineering team, you will build features for Workplace Service Delivery and its integrations with CSM and FSM, delivering employee and customer experiences that handle millions of service interactions for our largest enterprise customers.
This is not a role where AI is a productivity tool on the side. You will work AI-native: breaking problems into agent-sized tasks, curating the context that makes agent output reliable, and verifying what ships. You own a feature from specification to production, including its quality.
You will work independently with general guidance from your engineering manager and architect, partner c
📌 Sr Software Engineer (Hyderabad)
🏢 ServiceNow
📍 Hyderabad
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