We are currently only accepting applications for this role in our office in India , however this is a remote position so we are open to any location throughout India

ArcherPoint is currently adding a Dynamics NAV/Business Central Support Consultant to our Customer Service team. The main mission of this role is to triage and solve client problems. Customer Service is often the entry point for our clients to report problems or initiate work requests, and our Customer Service team is front-line critical in the overall experience and satisfaction of each client. ArcherPoint prides itself on delivering clients with amazing services which is a critical focus of our Customer Service team.

As a member of the ArcherPoint Customer Service team, you will be working with our clients to evaluate and resolve issues associated with their Microsoft Dynamics NAV/BC system. The issues reported to the customer service team can be related to software applications or hardware and include all versions of Microsoft Dynamics NAV and Business Central.



The successful candidate for this role will work with clients to narrow down the area of concern and resolve the problem, if possible, or work with other ArcherPoint team members to resolve the problem.

Specifically, the Support Consultant is accountable for:

· Delivering NAV/BC functional and technical services to our clients.

· Resolving, monitoring, and following-up on tickets with appropriate urgency.

· Coordinating and engaging other NAV/BC functionality experts on resolving complex issues or

requests, ensuring timely communication with the client at all times.

· Publishing and updating knowledge-based articles.

· Assisting Marketing with Web and Social Media content.

This role requires someone with not only excellent customer service skills but also a robust attention to detail, strong decision-making & analytical skills, and the ability to communicate clearly and professionally.

5+ years of experience with Microsoft Dynamics

📌 Dynamics NAV/ Business Central Support Consultant (Chennai)
🏢 ArcherPoint by Cherry Bekaert
📍 Chennai