Job Description

We are seeking a detail-oriented Operations Associate to manage end-to-end back-office operations, client onboarding, trade processing, and regulatory compliance. In addition to ensuring seamless execution of transactions, you will cultivate strong client and stakeholder relationships and implement robust risk management frameworks to safeguard business operations and protect client assets.

- Operations & Process Execution: Manage day-to-day operations, monitor workflows for timely execution, maintain proper documentation and records, and drive team productivity.

- Relationship Management: Act as a dedicated liaison for clients and external partners, addressing operational queries, guiding clients through onboarding workflows, and building robust cross-functional relationships to ensure high client satisfaction and retention.

- Risk Management & Controls: Identify operational vulnerabilities, perform proactive risk assessments on trade and execution processes, monitor transaction limits, and enforce internal control policies to minimize financial and operational risk.

- Compliance & Audit Preparedness: Ensure strict adherence to regulatory standards and company policies, maintaining audit-ready operational trails and documentation.

- Problem Resolution & Improvement: Identify and resolve operational issues promptly, coordinate across teams, and implement process enhancements to boost efficiency and service quality.

- Team Supervision: Guide, coordinate,



and support team members in managing daily priorities while maintaining high accuracy and productivity.

RequirementsEducation & Experience:

- Minimum Education: Bachelor’s Degree in any discipline preferred.

- Experience: 1–3 years of hands-on experience in operational roles.

Preferred Certification:

- NISM Series V-A: Mutual Fund Distributors Certification (Mandatory as per SEBI/AMFI guidelines for operational staff handling client transactions).

Above such relevant certificates as required from the compliance can be appeared within 3–6 months of joining (if not already certified).
Technical & Soft Skills:

- Platform Knowledge: Hands-on experience with financial platforms.

- Regulatory Knowledge: Deep understanding of KYC/e-KYC norms, SEBI guidelines, AMFI code of conduct, and Tax implications (STCG/LTCG).

- Languages Proficiency: Fluency in English, Hindi and Tamil. Other regional language is an added advantage.

Requirements
Education & Experience: Minimum Education: Bachelor’s degree in any discipline preferred. Experience: 1–3 years of experience working in Financial Services Industry. Technical & Soft Skills: Software Mastery: Expertise in Tally Prime and Zoho Books. Taxation Portals: Hands-on experience with the GST Portal, TRACES Portal, and e-Filing Income Tax Portal. Technical Skills: Advanced proficiency in MS Excel. Communication Skills: Good oral and written communication skills in English, Hindi and Tamil. Other regional language is an added advantage.

📌 Operations Associate (India)
🏢 Shah Capital Services
📍 India