IND-Tikri-Gurugram Full time R260000006488 **_Essential Duties and Responsibilities:_** + _Interact with the US health insurance companies (Customer Care Team)_ + _60%+ Calling will be involved, should be open to Voice based work._ + _Would secure relevant information of Health Insurance of the patient._ + _Work on Websites or Applications to perform the activity as per the SOP._ + _Would be working in 6pm to 3 am & 9pm to 6am IST, Supporting US operations_ + _Should be Open to Learn & adapt as per the changing needs of the process_ + _Will have to go thru ongoing Trainings (for performance / process needs)_ + _Should be flexible to be moved across the processes assigned by the Manager (Cater to ongoing process requirements)_ + _Will have to work as per the prescribed KPI`s / Targets assigned by the Process Manager_ + _Maintain compliance with all company policies and procedures_ + _Ensure - Non Disclosure of any PHI._ **_Education and/or Work Experience Requirements:_** + _Excellent verbal and written communication skills, effectively communicate with internal and external customers_ + _Excellent computer proficiency (Open Office, MS Office - Word, Excel and Outlook)_ + _Must have proven track record of performance in previous assignment._ + _Must be able to work under pressure and meet deadlines_ + _Maintaining a positive attitude and providing exemplary customer service_ + _Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP_ + _Graduation is mandatory._ + _Total Experience should be less than 5 year, whereas relative experience in US healthcare is preferred._ + _Fresh graduate can also apply.
(Should not be more than 40% population in each batch)_ + _Should be open to work on 24 x7 environments. Preferably during 6PM to 3PM,_ + _Shifts can be extended, Shift timing subject to change upon necessity_ + _Pick & Drop Transportation will be provided along with meal and insurance benefits._ Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore qualified interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com Visit us on Facebook (https://www.facebook.com/R1RCMIndia) R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com .