- Handle inbound customer interactions via chat with professionalism and empathy.
- Understand customer issues and provide accurate and timely resolutions.
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
- Document chat interactions clearly and accurately in internal systems.
Required Qualifications
- 0–2 years of customer service experience (chat support preferred).
- Solid written communication skills in English.
- Ability to manage multiple chat conversations simultaneously.
Preferred Qualifications
- Prior experience in chat-based customer support.
- Exposure to healthcare, insurance, or managed care processes.
- Familiarity with CRM tools or chat platforms.
- Excellent typing speed and accuracy.
- Complete Night Shift
- Rotational weekly offs
- 100% Work from Office
Educational Background Eligibility
Process only candidates with the following qualifications:
- B.Sc.
- B.Com.
- B.A.
- MBA
Client Benefits
Two-way cab facility from designated nodal points within a 40 km radius.