- Design and develop customer communication templates using SmartCOMM
- Create and maintain correspondence for letters statements policies invoices notices and customer communications
- Configure document composition formatting and content management solutions
- Integrate SmartCOMM with enterprise applications and backend systems
- Develop and maintain business rules workflows and document generation processes
- Perform template enhancements defects fixing and production support
- Collaborate with business analysts and stakeholders to gather requirements
- Conduct unit testing system testing and support UAT activities
- Ensure compliance with branding regulatory and customer communication standards
- Prepare technical documentation and implementation guides
Technical Requirements:
- Technology Digital Marketing Platforms SmartCommunications