Hiring: Customer Service Associate – US Voice Process

Location: Bangalore, Karnataka
Employment: Full-Time | Work From Office
Working Days: 5 Days
Shift: 6:30 PM – 3:30 AM IST
Cab Facility: Pickup & Drop Provided

We are looking for Customer Service professionals with strong English communication skills and experience handling inbound voice processes.

Key Responsibilities

- Handle customer/borrower inquiries through inbound voice channels

- Provide accurate and timely information while following process guidelines

- Update and maintain customer/loan information in servicing systems

- Handle and resolve customer complaints appropriately

- Take ownership of customer interactions through resolution or escalation

- Meet defined productivity, quality, and contact targets

- Follow compliance and service-quality standards

- Identify opportunities for process improvement

- Provide professional and solution-oriented customer service





Mandatory Requirements

- 1+ year of English voice process experience

- Call center/BPO experience is mandatory

- Inbound voice experience is mandatory

- Excellent English verbal and written communication

- Solid customer service and problem-solving skills

- Graduate preferred

- Candidates without strong English fluency will not be considered

- Mortgage/loan servicing experience is preferred, but not mandatory

- US geography experience is preferred, but candidates without US experience may be considered if communication skills are strong

Additional Details

- This is NOT a sales process

- Work from office only

- Flexible for scheduled shift changes based on business requirements

- Excellent performance incentives available in addition to salary

📌 Customer Service Associate – US Voice Proces (Bengaluru)
🏢 Umanist Staffing
📍 Bengaluru