Job Title: International BPO Executive – Voice Processes (Tier 1 Support)

About the Company

We are a dynamic and fast-growing organization specializing in international BPO services, real estate solutions, digital support, and BFSI (Banking, Financial Services & Insurance) sales. With a strong presence across Mumbai and a client base spanning North America, Europe, and the Middle East, we pride ourselves on delivering exceptional customer experiences through technology-enabled, process-driven operations.

Our culture is built on integrity, collaboration, and continuous learning. We invest in our people through structured training, performance-based growth opportunities, and a supportive work setting that values diversity and inclusion. Whether you’re just starting your career or looking to grow further, we offer the platform and mentorship to help you succeed.

Location: Mumbai (Malad / Aspee) — Hybrid/On-site options available; remote work may be considered for exceptional candidates after probation period.
Joining: Immediate / Upcoming Batches

Open Roles

We are hiring for the following roles across International BPO, Real Estate, Digital Support, and BFSI Sales functions:

- International BPO Executive – Voice Processes (Tier 1 Support)
- Real Estate Executive – Sales & Client Acquisition
- Digital Support Executive – Technical & Operational Support
- BFSI Sales Executive – Financial & Insurance Products

Experience Required: 6 months – 1 year

Qualifications & Requirements

- Graduate or equivalent from a recognized institution




- Strong command of English (verbal and written) – essential for effective communication with international clients
- Previous experience in sales, BPO, or customer service (as per role-specific requirements)
- Availability for immediate or early joining
- Mumbai-based candidates preferred; however, applicants from other cities may be considered if open to hybrid/on-site work
- Comfortable working in rotational shifts (where applicable)

Role Responsibilities

- Handle inbound/outbound calls for international clients, ensuring high-quality customer interaction and professional service delivery.
- Provide accurate, timely, and empathetic information regarding products/services in alignment with process guidelines and brand standards.
- Resolve customer queries and concerns efficiently; escalate complex or sensitive issues to relevant departments in a timely manner.
- Consistently meet or exceed KPIs including call handling time, first-call resolution, customer satisfaction (CSAT), and adherence to schedule.
- Maintain accurate, complete, and timely documentation of all customer interactions in the CRM system.
- Collaborate proactively with team members and supervisors to support team goals and foster a positive work environment.
- Adhere strictly to company policies, operational procedures, compliance requirements, and data privacy & security protocols.
- Actively participate in onboarding, ongoing training, and skill enhancement programs to support continuous performance improvement.

📌 International BPO Executive – Voice Processes (Mumbai)
🏢 Unison Enterprise Solutions
📍 Mumbai