Meet the Team
Join Splunk’s Global Major Incident Management team, where you’ll lead the response to high-priority, customer-impacting incidents. You’ll partner with customers, engineers, support teams, and senior leaders to drive swift resolution and service recovery.

Your Impact
• Own P0/P1 incidents from initial triage through resolution.
• Coordinate cross-functional teams, resources, and dependencies during critical situations.
• Provide clear, timely updates to customers, stakeholders, and executives.
• Lead Major Incident Reviews and contribute to Root Cause Analysis and continuous improvement.
• Translate complex technical issues into clear, business-friendly communication.

Minimum Qualifications
• 3+ years of experience in Major Incident, Critical Incident, Escalation Management, or Technical Support within an enterprise technology environment.
• Robust communication, stakeholder management, and decision-making skills.
• Ability to prioritize and operate effectively in high-pressure situations.
• Experience managing multiple incidents and working across teams.




• Flexibility to work a 4x10 schedule, including evenings, early mornings, and/or weekends.

Preferred Qualifications
• Knowledge of ITIL, Incident Management, and Problem Management frameworks.
• Basic understanding of cloud technologies.
• Experience with Jira, Salesforce (SFDC), and Confluence.
• Experience working with senior/executive stakeholders.
• Strong customer-success mindset and focus on continuous service improvement

Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experimen

📌 Critical Accounts Manager (Hyderabad)
🏢 Cisco
📍 Hyderabad