As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited in the CLM Domestic BFSI | Manpower - Back office department. Your primary role is to establish and maintain strong relationships with our valued customers, ensuring their inquiries and concerns are addressed promptly and effectively. You will be the first point of contact, providing exceptional customer service and building trust and loyalty.
Responsibilities
• Handle customer inquiries and provide accurate information about our products and services.
• Resolve customer issues and complaints in a timely and qualified manner.
• Maintain a positive and friendly attitude while interacting with customers.
• Build long-term relationships with customers and ensure their satisfaction.
• Stay updated with the latest company policies and product knowledge.
• Collaborate with other departments to ensure a seamless customer experience.
• Provide feedback and suggestions to improve customer service processes.
• Maintain accurate records of customer interactions and ensure data privacy.
• Assist in customer retention strategies and upsell opportunities.
• Ensure compliance with company standards and regulations.
Qualifications
• Excellent communication and interpersonal skills.
• Strong customer service orientation and a positive attitude.
• Ability to work independently and manage multiple tasks.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry and back-office operations is an asset.
• Ability to work in a quick-paced environment and handle pressure.
• Excellent problem-solving and conflict resolution skills.
• Attention to detail and a customer-centric approach.
• Willingness to learn and adapt to current processes.