Pretium is a specialized investment manager with ~$53.1 billion in assets under management focused on real estate, mortgagefinance and corporate debt. Pretium manages more than 80,000 single-family rentals (SFRs) in the United States and has an
employee base of ~3,900 globally as of March 31, 2022.
Pretium Enterprise Service India (PES India) is a subsidiary of Pretium Partners, LLC. With expert business service capabilities, PES
India provides services to Pretium and its operating and portfolio companies, Progress Residential, Selene Finance, Deephaven
Mortgage and Anchor Loans. PES India is integral to the growth, innovation and transformation of Pretium. We partner with our
stakeholders to rapidly unlock value for their customers, delivering with excellence and ownership.

Job Description
Position Summary: The Correspondence Router is responsible for processing incoming customer inquiries / complaints, including categorizing the correspondence, updating loan data, and opening MSP tasks.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.





• Processes and reviews all incoming borrower, attorney, and authorized third party inquiries and complaints
• Enters root cause codes for all correspondence to easily identify any possible trends
• Opens MSP tasks for Payoff and Reinstatement Quotes requests
• Updates accounts with any applicable codes to suppress credit reporting for payment disputes
• Sends initial Investor letter for any QWR request
• Completes Verification of Mortgage Requests
• Conducts general research including, but not limited to, verifying loan data such as payments posted, ARM (Adjustable Rate Mortgage) adjustments, escrow disbursements, escrow analysis and loan balance information.
• Generates response letters in accordance with RESPA (Real Estate Settlement and Procedures Act) /CFPB (Consumer Financial Protection Bureau) related to general inquiries, including but not limited to, payment disputes, VOMs, name

📌 Specialist Selene Finance (Bengaluru)
🏢 Pretium Enterprise Services, India
📍 Bengaluru