Key Responsibilities
• Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.

• Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.

• Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.

• Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.

• Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.

• Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.

• Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.

• Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.

• Develop and maintain operational documentation (runbooks, SOPs)



and participate in incident/problem/change processes.

• Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.

Required Qualifications
• Hands-on experience administering ServiceNow MID Servers in enterprise environments.

• Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.

• Robust troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.

• Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.

• Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).

Required Skills (Primary)
• ServiceNow MID Server Administration

• ServiceNow Discovery support

• ServiceNow Orchestration support

• ECC Queue monitoring/troubleshooting

• Proxy configuration & connectivity troublesh

📌 Sr Specialist Software Engineering (Hyderabad)
🏢 At&T
📍 Hyderabad