Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Principal Responsibilities

• Provide sales, administrative and client-servicing support to PRMs.

• Arrange client appointments and support portfolio growth objectives.

• Handle routine client enquiries promptly, resolving them at first contact where possible.

• Support financial reviews, product solutions, sales documentation, data input and reporting.

• Manage the Premier desk when the PRM is unavailable and coordinate with relevant support teams.

• Maintain accurate client records and ensure timely follow-up.

• Assist with Premier events and escalate attrition risks, complaints and complex matters.

• Follow HSBC policies, regulatory requirements and internal controls, including KYC, AML, sanctions, CDD and EDD requirements.





• Identify opportunities to improve processes and enhance the client experience.

Role Requirements / Qualifications / Experience

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• Experience in branch banking, customer service, relationship support, wealth management or financial services.

• Good knowledge of retail banking and wealth-management products, systems and processes.

• Solid communication, organisation, problem-solving and stakeholder-management skills.

• Ability to manage competing priorities while supporting multiple PRMs.

• High attention to detail and commitment to accurate processing and documentation.

• Understanding of operational risk, compliance, AML, sanctions and customer due-diligence requirements.

• Client-focused, proactive and professional approach.

Additional Information

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

Familiarity with AI-en

📌 Premier Service Manager (India)
🏢 HSBC Global Services
📍 India