In this role, you will support operational transactions.
What You'll Do
• Accurately and completely process the tasks in scope (including, but not limited to: online and traditional ticketing/fulfillment requests, back office error corrections, nonrefundable tracking/UETTR, CC reconciliation, SAP matching, VIM)
• Use the appropriate BCD Travel tools and systems to complete requests
• Maintain knowledge of the various travel industries supported (air, car, hotel, etc.)
• Effectively uses all available resources to handle the tasks assigned
• Perform follow-up as needed to ensure accurate fulfillment of the assigned task
• Respond and complete the incoming request/task within the established guidelines and SLA’s
What You'll Bring
• Prior travel industry experience
• Knowledge of Global Distribution Systems (GDS)
• Understands and accurately applies travel supplier rules
• Ability to work independently
• Strong working knowledge of all Microsoft Office applications
• Ability to work nights and weekends when needed
Why you’ll love working here
Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the prospect to help shape the future of travel.
Meet BCD
BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite
📌 Support Consultant II (Bengaluru)
🏢 BCD
📍 Bengaluru
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