Content Operations Specialist – HMDBLRICW Team (ICW Group)
Role Overview
The Content Operations Specialist will be part of the HMDBLRICW Indices Team within the ICW Group and will play a critical role in handling and maintaining index data across internal and external platforms. The role requires expertise in ICW data processes.
Key Responsibilities:
Index Data Management
• Handle index data across internal and external systems, ensuring accuracy, timeliness, and consistency.
• Facilitate problem-solving on data and product-related issues, including database infrastructure challenges, and maintain robust operational procedures.
• Coordinates and reviews the work of Analysts, helping to train and develop them.
• Track and analyse all index vendor notifications and methodological or data changes.
• Perform impact analysis on products and coordinate with multi-functional teams to implement required content updates.
• Provide subject-matter expertise and cutting-edge ideas to develop new ways of working, including automation of workflows using Power Apps and AI-based tools.
• Ensure workflow processes and operational documentation are current, standardized, and consistently followed.
Projects and Team Support
• Handle key initiatives and projects related to index content management and Content Enhancements.
• Provide operational and technical support to the specialist team to ensure smooth delivery.
Case Management and Quality Improvement
• Adopt a forward looking approach to understand business challenges, develop tailored solutions and deliver trusted support.
• Conduct trend analysis of client cases to identify root causes and recurring issues.
• Implement measures to reduce future case volume.
• Drive initiatives sought at case reduction and improvement of critical metrics.
Key Skills and Competencies
• Solid understanding of index data, financial benchmarks, and market data processes. Demonstrable experience with Index Constituents and Weightings data m