About the Job:

The Red Hat Global Learning Services (Training and Certification) team is looking for a Technical Support Engineer to join us in Bangalore, India. In this role, you will be part of the Training Technical Support team, providing technical support to learners, instructors, and internal teams across Red Hat online learning, virtual training, certification, and cloud-based lab environments.
You will troubleshoot and resolve technical issues, support the delivery and quality of training environments, collaborate with global teams, and continuously expand your knowledge of Red Hat technologies and solutions. Support will be 24x5 and will include shifts.

What will you do:

• Provide technical assistance through service requests, live chat, and other support channels for learners and instructors using Red Hat Online Learning and Virtual Training.
• Troubleshoot and resolve issues related to course content, guided lab exercises, cloud-based training environments, and learning platforms.
• Investigate technical issues using Linux, cloud,



and other Red Hat technologies and determine appropriate solutions.
• Create and support virtual training environments and provide technical assistance during training delivery.
• Apply approved hotfixes and updates to course content and lab environments.
• Perform quality assurance testing of course content, lab environments, and platform changes.
• Collaborate with curriculum developers and other Red Hat teams to build, deploy, and troubleshoot training lab environments.
• Deploy and validate updated or recent course content in the Red Hat Online Learning system.
• Create and maintain technical documentation and knowledge articles to improve support effectiveness.
• Identify recurring issues and opportunities for process improvement, automation, and increased operational efficiency.
• Collaborate with global Training and Certification teams to resolve complex customer and operational issues.
• Continuously develop technical kn

📌 Technical Support Engineer (Bengaluru)
🏢 Red Hat
📍 Bengaluru