Key Responsibilities
• Manage end-to-end landside shipment execution—from planning and booking to delivery and order closure—using SAP TMS
• Drive transport planning, optimisation, and proactive exception management to ensure reliable service delivery
• Manage vendor and stakeholder coordination across internal teams, customers, and partners to ensure operational excellence
• Ensure data accuracy, cost validation, and timely order closure to support billing and profitability
• Build strong engagement with regional front office teams and contribute to overall operational improvements
• Drive performance tracking, reporting, and KPI-based insights across operations and financials
• Translate data into actionable recommendations on cost, profitability, and business trends
• Lead process improvements and standardisation to enhance efficiency and reduce friction.
• Support delivery of cross-functional projects and transformation initiatives
• Collaborate with stakeholders to align priorities and deliver outcomes
• Support offshoring initiatives,
product training and onboarding current members in the team.
Accountabilities
• Ensure visibility and governance over operational and financial performance across the portfolio
• Drive data accuracy, insight quality, and timely reporting to support business decisions
• Deliver measurable improvements in efficiency, cost optimisation, and process effectiveness
• Support successful execution of projects, system initiatives, and transformation programs
• Enable stakeholder alignment and ensure delivery against agreed objectives
• Champion standardisation, compliance, and best practices across the Landside network
System and Process Knowledge
• Strong understanding of SAP Transportation Management System dispatch workflows.
• Strong analytical and problem-solving capabilities (RCA, trend analysis, KPI interpretation)
• Ability to translate data into insights and recommendations
• Capability to analyze operational data, including review