Position Details:

· Role: Cisco Collaboration Engineer

• Experience: 4–6 Years

• Location: Bangalore, Jayanagar

Role Summary

We are looking for a Cisco Collaboration Engineer to administer,
monitor, troubleshoot, and maintain enterprise voice and collaboration
environments built on Cisco CUCM, Unity Connection, CUBE, Webex App (UCM
Calling), voice recording, and call-recording platforms.

The engineer will support a regulated BFSI client setting spanning
Primary and DR data centres and will work within an ITIL-aligned framework
covering incident, change, and problem management.

The role requires strong hands-on experience in Cisco Collaboration
technologies, SIP, CUBE, CUCM troubleshooting, voice recording, CDR analysis,
ISP/carrier coordination, and basic Cisco server/VMware infrastructure
knowledge.

Key Responsibilities

1. Call Control and CUCM Administration

• Administer and
troubleshoot Cisco Unified Communications Manager (CUCM) 12.x / 14.x /
15.x, with primary focus on CUCM 15.x.

• Manage CUCM clusters
across Primary and DR data centres.

• Create and manage:

• End users





• Directory Numbers
(DNs)

• CSF devices

• IP phones

• Device pools

• Calling Search
Spaces (CSS)

• Partitions

• Configure and
maintain:

• Hunt Pilots

• Hunt Lists

• Line Groups

• Music on Hold (MOH)

• Build and maintain
enterprise dial plans.

• Configure and
troubleshoot:

• Route Patterns

• Translation
Patterns

• Route Groups

• Route Lists

• Troubleshoot
phone/device registration, call routing, device pool, CSS/partition, and
service-related issues.

• Perform CUCM
configuration changes in accordance with approved change-management
procedures.

2. SIP Trunks, CUBE and ISP/Carrier Connectivity

• Configure and
troubleshoot SIP trunks between CUCM, CUBE, and ISP/telecom carrier
networks.

• Configure and
maintain Cisco CUBE including:

• SIP dial-peers

• Voice classes

• Codec
configuration

• SIP profiles

• Translation
rules/profiles

• Caller ID
manipulation

📌 Cisco Collaboration Engineer (Bengaluru)
🏢 Zybisys Consulting Services
📍 Bengaluru