Job Family Group:
Sales Group
Job Description:
As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. Bp's customers & products (C&P;) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, demonstrating technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P;, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC
About the Role:
The Customer Excellence Coordinator supports the Fuel Supply & Midstream (FS&M;) and Mobility & Convenience (M&C;) Sales teams in executing customer strategy. This quick-paced, entry-level Sales role collaborates across customer channels, bp functions, and external customers to manage existing accounts, support business development,
and help generate new business. The role contributes to branded and unbranded fuel sales by driving sustainable processes, operational excellence, and brand and customer growth strategies that strengthen bp’s competitive position.
Shift timings: 5:30 PM to 2:30 AM (IST)
What you will deliver:
• Execution and coordination of Sales Manager deal negotiation analysis, account planning, account reviews, and gathering of customer and industry insights.
• Coordinate and oversee customer setup requests in SAP and Salesforce across cross functional teams, defining process, timelines, customer data, and deliverables for successful execution.
• Managing sales operations to support Sales Managers and customers, including handling supply messages, terminal moves, and resolving customer operational needs like supply or billing issues.
• Manage customer contractual commitments by utilizing the CLM process for tracking, moni
📌 Customer Excellence Coordinator (Pune)
🏢 Bp
📍 Pune