Project Role: Banking Processor
Project Role Description: Capture and validate client information related to banking and loan documentation. Process account creations, on-board new clients and perform maintenance for all banking products; including retail and commercial lending, bank accounts, card services.
Must have skills: Business Architecture
Valuable to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification: 15 years full time education
Summary:
1. Business Analyst – Production support L1/L2 – L8 – (Exp 10+ Y)
o Strong Loan IQ application expertise, capable of handling support activities and contributing to the chapter.
o Performing daily monitoring, reporting and being part of shift roaster in accordance with SLA/OLA and procedures
o Perform basic monitoring tasks.
o Perform initial high level investigation and escalate to relevant team.
o Ensure timely and accurate status reporting as per defined procedures.
o Good understanding of SLA/OLA to identify task priorities Incident, Request, Problem management as per defined guidelines
o Track all efforts accurately against all impulse entries.
o Ensure right data quality of Symptom/ Root Cause/ Severity/ Priority of all tickets.
o Regular update of status and comments on tickets.
o Ensure responsible team is correctly assigned in agreement with stakeholders. Follow up and define Post Mortems and Remediation actions to improve production
o Follow up with the relevant teams to ensure PM is published.
o Act on all remediation actions assigned as per timelines defined. Maintain good collaboration with internal and external partners
o Awareness of all stake holders for the feature/application.
o Participate in governance meetings/ interactions with stakeholders to understand the concerns and share updates. Change management and smooth transition of services
o Aware of upcoming changes and related impacts.
o Consult with right contacts on the impacts. Ensure Knowledge base and training material are up to date (Jive, known error database etc.) and contribute towards knowledge sharing
o Make sure the documents are relevant and up-to-date
o Ensure the documents are simple & can be clearly understandable
o Keep track of the changes made into the documents are well maintained & circulated with all team members Anticipate and propose action plans for continuous improvement on production to gain efficiency, stability, etc.
o Identify improvement areas on production processes.
o Identify automation used cases. Contribute to sustain and improve production support practices
o Adhere defined production support practices
o Participate in Production Leagues Trainings/Sessions Preparedness to be part of autonomous feature teams
o Develop knowledge on Agile model and CD practices.
o Align to feature teams wherever applicable.
o Be part of agile ceremonies. ITIL process knowledge
o Knowledge on ITIL processes on Request fulfilment, Incident management, Problem Management & Change/Release Management Technical skills in any RDBMS, UNIX, Middle ware etc.
o Good Knowledge & Understanding on any operating systems (Unix/Linux/Windows)
o Able to interpret any scripting language (Ex: Unix Shell Scripting)
o Awareness of any middleware technologies
o Awareness of Java Errors & Exceptions
o Good knowledge on any RDBMS technologies & able to interpret PL/SQL scripting
o Basic Knowledge on Design and Implement CI/CD pipelines