Site Reliability Engineer (SRE)

EMS Production & Observability

Job Description

Role Overview

We are looking for an experienced Site Reliability Engineer (SRE) to support the reliability, availability, performance, and operational readiness of EMS production services.

The engineer will be responsible for production support and incident resolution, enhancing ELF, building actionable operational dashboards, improving monitoring and alerting, automating repetitive operational activities, and proactively preparing the platform for high-volume/high-visibility events such as the US Open 2026.

This role requires someone who can move beyond reactive production support and use observability, automation, capacity planning, trend analysis, and engineering improvements to identify and address reliability risks before they become customer-impacting incidents.

Key Responsibilities

Production Reliability & Incident Management

• Own and support EMS production incidents, including investigation, triage, mitigation, recovery, and root-cause analysis.




• Participate in production support/on-call rotations and provide timely response to critical incidents.
• Troubleshoot application, infrastructure, API, integration, latency, capacity, and availability issues across the EMS ecosystem.
• Drive incidents through resolution by collaborating with application engineering, infrastructure, platform, networking, database, and dependent service teams.
• Conduct Root Cause Analysis (RCA) for significant incidents and ensure corrective/preventive actions are implemented.
• Identify recurring production problems and convert operational fixes into permanent engineering solutions.

Observability, Monitoring & Dashboards

• Design and maintain real-time operational dashboards providing visibility into EMS health and customer-impacting conditions.
• Define and monitor key SLIs/SLOs around availability, latency, throughput, errors, and service dependencies.
• Build meaningful alerting based on c

📌 Site Reliability Engineer (Gurugram)
🏢 Cognizant
📍 Gurugram