• Function : Customer Success
• Job Location : Whitefield, Bangalore
• Reporting to : Director - Customer Success
• Shift timings: US EST (5 PM - 2 AM IST)
About Zluri: Securing the AI Future
Every enterprise is deploying AI agents. Almost none of them know what those agents can access.
Zluri is building the Identity Control Plane for the AI Era- a unified platform that brings real-time visibility and governance to every identity in an organization, human and non-human alike. We combine Identity Security Posture Management (ISPM), Identity Visibility & Intelligence (IVIP), and Identity Governance into a single platform powered by a Context Graph architecture.
While others build agents to do the work, we build the infrastructure to keep them from going rogue.
We're a Series-B startup backed by Lightspeed, MassMutual Ventures, Endiya Partners, and Kalaari Capital, trusted by 200+ enterprise customers to secure their identity landscape. If you're excited to help define how the world governs identity in an AI-first future, we'd love to talk.
Role Summary:
As a Senior Customer Success Engineer at Zluri, you own mid-size customer accounts end to end and expand your scope into Enterprise. You are the customer's technical partner and their commercial point of contact in the same role: you design and deliver solutions, and you also run renewals, upsell opportunities and qualify cross-sell opportunities for the account management team.
This role exists because we believe the best customer outcomes come from one person who understands both how the product is configured and why the customer bought it.
What you'll do
• Own a mid-to-enterprise account portfolio. Be accountable for each account's technical and commercial health, from onboarding and implementation through renewal.
• Deliver beyond standard scope. Independently manage complex integration and configuration requirements beyond standard implementation, within the scope agreed upo