**Key** **Roles** **&** **Responsibilities:** 1. **Business** **Analysis** **&** **Stakeholder** **Engagement** 2. Partnerwithstakeholderstounderstandbusinesschallenges,objectives,andoperational requirements. 3. Gather,analyze,document,andvalidatebusinessandfunctionalrequirements. 4. Facilitateworkshops,interviews,anddiscussionstogatherinsightsandrequirements. 5. Developbusinesscasesandsolutionrecommendationstoaddressidentifiedgaps. 6. Actastheprimarypointofcontactbetweenbusinessusersandprojectteams. 7. **Process** **Improvement** 8. Analyzecurrentbusinessprocessesandidentifyopportunitiesforoptimizationandautomation. 9. Mapexistingandfuturestateprocessesusingprocessflowmethodologies. 10. Recommendimprovementsthatenhanceefficiency,servicequality,andcustomerexperience. 11. Supportcontinuousimprovementinitiativesandoperationalexcellenceprograms. 12. Estimateeffort,cost,timelines,anddependenciesforviablesolutions,andprovide recommendations based on technical and economic feasibility. 13. Monitorandevaluateprocessperformanceandrecommendcorrectiveactionswherenecessary. 14. **Project** **Management** **&** **Delivery** 15. Supportend-to-endprojectdelivery,fromconceptthroughimplementation. 16. Manageprojectdeliverables,milestones,andtimelines. 17. Coordinateactivitiesamongbusinessstakeholders,vendors,andtechnicalteams. 18. Monitorprojectrisks,issues,dependencies,andactionplans. 19. Supportdeployment,rollout,andpost-implementationactivities. 1. **Testing** **&** **Quality** **Assurance** 2. Developtestplans,testcases,andacceptancecriteria. 3. Conductfunctional,integration,system,anduseracceptancetesting. 4. Troubleshootandresolvesolutiondefectsandsystemissues. 5. Ensuresolutionsmeetbusinessrequirementsandqualitystandardsbeforedeployment. 6. Supportbusinessusersduringtestinganddeploymentactivities. 7.



**Solution** **Design,** **Feasibility** **&** **Development** 8. Translatebusinessproblemsandopportunitiesintosolutionapproaches,architecture,and experimentation plans. 9. Designanddevelopbusinesssolutionsthataddressoperationalandcustomercarerequirements. 10. Evaluatethetechnical feasibility,scalability,and viabilityofproposed usecases,ensuringalignment with enterprise standards for architecture, privacy, and security. 11. Buildandmaintainapplications,workflows,automationtools,reports,anddashboardsusing approved platforms and technologies. 12. Configureandcustomizesystemstomeetbusinessneeds. 13. Developlow-code/no-codesolutionsusingplatformssuchasMicrosoftPowerPlatform. 14. Createsystemintegrationsandautomateddataflowswhereapplicable. 15. Performenhancementsandongoingoptimizationofexistingsolutions. 16. Ensuresolutionsarescalable,maintainable,secure,andalignedwithorganizationalstandards. 17. Maintaintechnicalandfunctionaldocumentationforalldevelopedsolutions. 18. **Stakeholder** **Support** **&** **Change** **Management** + Advisestakeholdersonsolutionoptionsandimprovements. + Providetraining,demonstrations,anduserguides. + Gatherfeedbackandsupportongoingenhancements. + Driveuseradoptionandeffectiveuseofimplementedsolutions. **Customer** **Care** **Transformation** + Supportstrategiccustomercaretransformationprograms. + Driveinitiativesthatimprovecustomersatisfactionandservicedeliveryperformance. + Collaboratewithoperationalteamstoenhancecustomerjourneyexperiences.



+ Identifyinnovativesolutionsthatimproveemployeeandcustomerexperience. **Minimum** **Qualifications** **and** **Experience:** + Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Administration, Engineering, or a related field. + CertificationinBusiness Analysis, Project Management, Agile, LeanSixSigma, or Microsoft Power Platform is an advantage. + Strongunderstandingofbusinessprocesses,digitaltransformation,andcustomerservice operations. + ProficiencyinMicrosoft365applications. + ExperienceinBusinessAnalysis,ProcessImprovement,ProjectManagement,Solution Delivery, or related functions. + Experiencegatheringanddocumentingbusinessrequirements. + Experiencesupportingend-to-endprojectimplementation. + Experienceworkingwithcross-functionalstakeholdersandbusinessusers. + Experienceindashboarding,reporting,workflowautomation,orbusinessapplications. **Desired** **Skills:** Power BI, SQL, Microsoft Power Platform (Power Apps & Power Automate), SharePoint Online, Microsoft 365 Applications, Azure DevOps, Jira, or similar tools **Core** **Competencies:** + Collaboration&StakeholderManagement; + Communication&Influencing; + AnalyticalThinking + ProblemSolving + BusinessAcumen + CustomerFocus + ProjectExecution + Innovation&ContinuousImprovement; **Requisition ID** : 26011031 Emerson is an Equal Chance/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

📌 Business Processes Analyst 2 (Pune)
🏢 Emerson
📍 Pune