As a customer success executive at Climax BPM, you will be responsible for ensuring the satisfaction and retention of our international customers. You will be the voice of the company to our UK and AUS clients, providing top-notch service and support.
Key Responsibilities
• Handle outbound communication with international customers (UK & Australia)
• Understand customer needs and qualify leads
• Maintain professional and transparent communication at all times
• Handle queries and objections in a solution-oriented manner
• Update and maintain accurate records in CRM systems
• Work towards assigned performance and conversion targets
• Act as a brand ambassador for Climax BPM,
representing our values and commitment to excellence in customer service
About Company: Founded and headquartered in Jaipur, Climax BPM is an IT enterprise having ITES and call centre as its primary areas of business. Our win-win approach is centred around prioritising productivity for both our team and clients. By ensuring our team has the necessary resources and support, we're able to provide efficient solutions that meet our clients' needs. Our commitment to a collaborative, productive approach allows us to achieve mutually beneficial outcomes and build long lasting partnerships.