Manage end-to-end patient communication and intake for a US-based telehealth provider. This role requires high-level coordination between patients, caregivers, and clinical stakeholders.
Key Responsibilities:
• Call Management: Execute inbound and outbound calls with patients, caregivers, and healthcare stakeholders.
• Patient Intake: Conduct full clinical intake for new and returning patients, ensuring all data is ready for telehealth providers.
• Scheduling: Manage the medical calendar, including booking, confirming, and rescheduling appointments.
• Guidance: Provide patients with clear instructions on telehealth technology, pre-visit prep, and post-visit next steps.
Requirements:
• Experience: 2–3 years in a US-facing healthcare process
• Communication: Native or near-native US accent is strictly required.
• Knowledge: Proficient in US healthcare terminology and HIPAA-compliant communication.
• Technical: Experience with EHR/CRM software and telehealth platforms.
Shift: US Business Hours.
Job Location: Kolkata [in-house only]
Perks:
• Health insurance
• Leave encashment
• Provident Fund
Work Location: In person
📌 Doctor's Assistant (Kolkata)
🏢 Great Media Technologies
📍 Kolkata
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